1. Our commitment
If anything about your trip, a hotel, a vehicle, a payment or this website falls short, we want to hear about it. Every complaint is recorded, answered by a named person and tracked until it is closed.
2. Grievance Officer
Shivam Bisht
Founder & Grievance Officer, Chardham Yatri
Near ISBT, Dehradun, Uttarakhand 248001, India
Phone / WhatsApp: +91 93893 64421
Email: connectchardhamyatri@gmail.com
3. How to raise a complaint
Email or WhatsApp us with:
- Your name and the phone number used for the booking
- Travel dates and the package, hotel or vehicle concerned
- What happened, and what outcome you are seeking
- Photos, receipts or payment references, if any
If you are on the trip and the issue needs urgent action, such as a hotel or vehicle problem, call us directly so we can fix it on the spot.
4. What happens next
- Within 48 hours: we acknowledge your complaint and give you a reference.
- Review: we check the facts with our team and the hotel or transport partner involved, and may ask you for more details.
- Within 30 days: we share our decision and the action taken, such as a correction, a refund of an overcharge, or a change of partner. Most on-trip issues are resolved the same day.
5. If you are not satisfied
You can escalate your complaint to:
- National Consumer Helpline: call 1915 or file online at consumerhelpline.gov.in
- Consumer Commission: file a case online through e-Daakhil
- Privacy complaints: the Data Protection Board of India, after first contacting our Grievance Officer
- Online fraud in our name: call the cyber crime helpline 1930 or report at cybercrime.gov.in
6. Related policies
Most questions are answered in our Cancellation & Refund Policy, Payment Policy and Terms & Conditions.