1. How this policy works
Chardham Yatri does not take advance payments (see our Payment Policy). Because you pay only after the yatra starts, cancellations are simple: you are charged only for the services you have actually used.
2. Cancelling before the yatra starts
You can cancel a confirmed booking at any time before the trip begins, with no cancellation fee. Please tell us as early as possible by phone, WhatsApp or email so we can release the hotel rooms and vehicle for other pilgrims.
3. Cancelling or shortening the trip after it starts
- You pay for the hotel nights, vehicle days and other services already used.
- Nights and vehicle days you no longer need are not charged, wherever we can release them.
- If a hotel charges a cancellation fee for a released room (for example a same-day cancellation in peak season), that fee is passed on at actual cost, and we will show you the hotel's bill.
4. When the trip changes because of weather or government orders
If roads close, a trek is suspended, or the administration halts the yatra, you pay only for the services used. We will help you rebook or reroute. Extra nights caused by the delay are charged at actual cost only if you choose to stay. See our Travel Risk & Disclaimer.
5. If we cancel or cannot provide a service
If we cannot provide a confirmed hotel or vehicle, we will arrange an equal or better alternative at the same price. If you do not accept the alternative, you will not be charged for that service.
6. Services we do not refund
- Helicopter tickets are bought directly on the IRCTC Heliyatra portal. Their cancellation and refund rules are set by IRCTC and the operator.
- Pony, palki, pithoo, temple puja and other charges paid directly to third parties.
7. Refunds of extra payments
If you have paid more than the final amount due (for example a part payment made before the trip was cut short, or a duplicate payment), we refund the difference to the same UPI ID or bank account within 7 working days of the final settlement. Your bank may take a few more days to show the credit.
8. How to request a cancellation or refund
- Call or WhatsApp +91 93893 64421 or email connectchardhamyatri@gmail.com.
- Share the lead traveller's name, travel dates and payment reference (if any).
- We acknowledge your request within 48 hours and share the final bill.
Not happy with the outcome? Use our Grievance Redressal process.